From In-Portal User Manual

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Search

This tab shows all orders in all statuses. Sometimes it is necessary to find a specific order, but the order status is not known. Here you can quickly find such orders, using several search criteria. You can search by the following fields:

• Number – here you can search for the main order number, order sub-number, or any portion of them. For example, you can find the order number “12345-890” by searching for “12345-980”, “12345”, “45-890”, etc.
• Order ID – here you can search by the internal system order ID. You must enter the exact number to find a match.
• Username – here you can search by the username of the customer who placed the order. You have to enter the full user name, but the search is not case-sensitive.
• Customer Name – here you can search by the name of the customer (first or last), or a portion of the name. All orders by “Steven Johnson” can be found by entering “Steven”, or “Johnson”, or “Steve”, or “John”. The search is also not case-sensitive.
• From date/time – finds all orders starting from the date and time entered.
• To date/time – finds all orders placed before the date and time entered.
• From Amount – finds all orders with the total order amount equal or greater to the number entered (in the primary currency).
• To Amount – finds all orders with the total order amount equal or less than the number entered (in the primary currency).

Any search fields can be combined, and the search will be performed with the “AND” operator. This means that all of the filled out search fields would have to match for the order to be returned in the search results.