From In-Portal User Manual

Current revision

Incomplete

The Incomplete tab of the Order section lists all orders that are in the process of being placed through the front end and all newly created by the administrator, but not submitted yet. In this list you will also find all abandoned shopping carts – an order is created as soon as one item is placed in the shopping cart.
It is not recommended to modify orders in this section, unless you are sure that the order is not being worked on by the customer or another administrator. Specifically, you may be editing an order at the same time the customer is completing the checkout process, and your inputs will conflict with theirs.
At the same time, this is the only section where full order editing is possible, and this is the only section where the administrator can create a new order.
This section has the following action buttons in the toolbar:

• New – creates a new order with status “Incomplete”.
• Edit – edits the selected orders (as with any other list in In-portal, you can edit multiple items at once).
• Clone – creates a complete copy of the order, but assigns it a new order number, resets the status to “Incomplete” and clears any shipping dates and payment receipt confirmations. This is very useful for re-ordering – creating new orders for the same products to the same customer, as well as modifying orders when they have already been processed – to do this, clone the order and deny the original.
• Deny – denies the order, setting its status to “Denied”. All order information is left as-is, however when an order is denied, you can only archive it. Such order cannot be approved, shipped or processed any more.
• Archive – archives the order (see manual for details about the archives)
• Place Order – submits the selected Incomplete orders. The submitted orders become Pending, Backordered or To Ship, depending on their payment status and availability of the order items.
• Print – prints the order invoice.