From In-Portal User Manual

Current revision

Shipping

This tab contains shipping information for the order. It has two toolbar action icons. ‘Reset to user’ deletes the entered address information and replaces it with the information stored in the user profile. ‘Reset to billing’ deletes the entered address information and replaces it with the information from the billing tab. Both only affect common fields found in all address blocks. Shipping-specific information will be preserved.

• Shipping To – First and last name of the person to whom the order is shipped.
• Shipping Company, Shipping Phone, Shipping Fax, Shipping Email, Shipping Address Line 1, Shipping Address Line 2, Shipping City, Shipping Country, Shipping State, Shipping Zip code – all standard address fields for the shipping destination. The only fields worth explaining are email – this is where the shipping-related messages are sent to the customer; and state, zip and country – they affect the shipping price by determining the destination shipping zone.
• Shipping options – this control applies to backorders only. In the event when one order contains both available and out of stock items, the administrator has a choice of keeping one order, and sending all items together when they are available, or splitting the order into two – sending all available items now, and all backordered items together when they become available, or splitting the order into multiple orders, shipping the available items immediately, and each backordered item separately as it becomes available. This choice affects the shipping price.
• Shipping Type – this is a dropdown of all available shipping types for the selected destination. Each shipping type shows its cost in the parenthesis.
• Shipping Cost – this is the final shipping cost for the order. By default it is copied from the cost of the selected shipping type, but can be overridden by the administrator.
• Shipping Customer Account – this is a text field to store the customer’s own shipper account, for customer-paid shipments. It is reserved for future use, but can be manually filled out by the administrator at this time.
• Shipping Tracking/Reference – this is a text field for the tracking number of the shipment. It is reserved for future use, but can be manually filled out by the administrator at this time.
• Shipping Date/Time – the timestamp of when the order was shipped. This is recorded when the administrator presses the Ship button in the toolbar, changing the order status. This should, but may not always coincide with the actual shipping time (depending on administrator’s procedures).